Privacy Policy

Effective date: October 29, 2026

This Privacy Policy explains how [LEGAL BUSINESS NAME — PLACEHOLDER, confirm with client], DBA Cigar City Water Pros (“Cigar City Water Pros,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit our website, submit a form, call us, or use our water treatment services. By using our website or services, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect the following types of information:

  • Contact Information: Your name, email address, phone number, and property address.
  • Project Details: Information about your request, such as the water treatment service you are interested in, your property details, and your scheduling preferences.
  • Website and Device Data: Your IP address, browser type, device type, pages visited, and similar technical information collected automatically when you use our website.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Respond to your inquiries and provide quotes and consultations.
  • Schedule, confirm, and remind you of appointments.
  • Send project updates, quotes, invoices, and customer service messages.
  • Operate, maintain, and improve our website and services.
  • Protect our website from spam and abuse.
  • Comply with legal obligations and protect our rights.

We do not sell or rent your personal information.

3. INFORMATION SHARING

We share personal information only with:

  • Service Providers: Companies that help us run our business, such as website hosting, email delivery, spam protection, and analytics providers. They may use your information only to provide services to us and must keep it confidential.
  • Legal Authorities: When required by law, subpoena, or court order, or to protect our rights, property, or safety.

4. COOKIES AND TRACKING

Our website uses cookies and similar technologies, including cookies from our website host and an embedded Google Map, to keep the site working, understand how visitors use it, and measure the performance of our website. These tools may collect your IP address, browser type, pages viewed, and how you arrived at our site.

Our forms are protected by Google reCAPTCHA, which collects hardware and software information, such as device and application data, and sends it to Google for analysis. Your use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

You can block or delete cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

5. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These include secure (HTTPS) connections on our website and limiting access to your information to staff and service providers who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described in this policy or as required by law.

6. YOUR RIGHTS AND CHOICES

You have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Ask us to delete your personal information, subject to legal exceptions.
  • Opt out of marketing emails by using the unsubscribe link or contacting us.

To make a request, contact us using the details below. We will respond within a reasonable time.

CHILDREN'S PRIVACY

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

CONTACT US

If you have questions about this Privacy Policy, please contact us: